Frequently Asked Questions



 Boarding and Pickups

 1.   Where can I board the trolley?

The main boarding point is at the Gray Line Tour Office, located at 8 Park Plaza, Boston, MA 02116 next to P.F. Chang's Restaurant.

 2.   I am staying at a hotel; is there a pickup for my location?

 We provide complimentary pickups from select major hotels in Boston and from several locations outside of Boston.  When you purchase from this website, you will be asked to choose a pickup location from our list.  This list will have the pickup times next to each location.  If your hotel is not on our list, please choose an alternate location closest to where you are staying.

 You always have the option to go directly to our Gray Line Tour Office on your own.  In many cases, it is a short walk or cab ride from hotels in Boston.

 3.   Where do you pickup outside of Boston?

 We service hotels in Randolph, Braintree, and Quincy.  Please check the list for specific locations.

 4.   What vehicle should I look for?

 Our red Beantown Trolley services the suburban hotels.  A Gray Line/Brush Hill Tours motorcoach (white, blue & gold) services the Boston hotels. If you have any questions on where to wait for the pickup you can call our office   (1-617-720-6342) or ask the hotel concierge.  It is advised to be ready 10-15 minutes before the scheduled hotel pickup time for your location.

 You will be brought to our main tour office in Park Square and can board a trolley from this location to begin your tour.

 5.    How will I get back to my hotel?

 If you are at a Boston hotel you will be returned to the boarding point at the Gray Line Tour Office.

 If you are staying at a suburban hotel, a trolley leaves from the Gray Line Tour Office in Park Square (in the Massachusetts Transportation Building at 8 Park Plaza – next to P.F. Chang’s restaurant on the Charles St. South side of the building) at 5:00 PM and will return you to any one of the hotels on our suburban hotel list.  Please keep your trolley ticket handy as proof of purchase.


Buying a Ticket

 1.      How do I get a ticket for the trolley tour?

 You can purchase your ticket on our website.  When your transaction is complete, you will have the option to print your electronic ticket.  We will also email your voucher to you to print when convenient or you can show it on your phone when boarding.

 2.      What rates do you have available?

 We have rates for ADULT ages 22 – 61 yrs; SENIOR 62 + yrs; STUDENT ages 12 - 21 yrs., and CHILD ages  3 – 11 yrs.  Children under 3 yrs. are free of charge.

 3.       Can I buy a ticket when I get to Boston?

 Yes, you can purchase a ticket on this website, from your hotel concierge, at the Information Center at the Boston Common or at our Tour Office in  Park Square. All locations accept major credit cards.


 The Best of Boston Beantown Trolley Tour

 1.    How long is the tour?

The tour is 3 hours.

 2.    What is included with my Trolley Ticket?

The tour makes 3 picture stops at Copley Square, Fenway Park and the Charlestown Navy Yard /U.S.S. Constitution.  It is fully narrated by an experienced guide who waits at each stop with you.  No waiting to reboard, no crowds or interruptions with people getting on and off.  We provide a fun informative tour of the city at an enjoyable pace.

For an additional $13 per person, you can purchase a Boston Harbor Cruise ticket, 1 45 minute narrated tour of the harbor area.  The cruise operates 7 days a week, May through October, beginning at 10:30, every hour on the 1/2 hour until 4:30 pm.  This is a $25 Value.

 3.    What time do the trolley tours operate?

 There are 2 tours a day at 9:15 am and 1:15 pm.  Winter hours 10:30 on Saturdays only.

 Please reconfirm with your trolley driver/guide in case of rescheduling.

 4.    What are your days of operation?

November - April: Saturdays at 10:30 am.  May:  Saturday & Sunday 9:15 am and 1:15 pm.  June 1 - November 3:  DAILY 9:15 am & 1:15 pm.  We operate 7 days a week throughout the year except, Patriot’s Day, Thanksgiving, Christmas and New Year’s Day.

 5.    Do I have to use my free harbor cruise the same day as my trolley tour? 

No, you can take the cruise any day during your stay.  There are no refunds for the cruise portion if you decide not to use it.

 6.     Does the Trolley Tour operate in inclement weather?

Yes, with the exception of major snow storms or weather that would jeopardize the public’s safety. Bad weather could also cause delays.  We apologize for the inconvenience this may cause but our priority will always be to ensure the safety of our visitors and our employees.

 9.    What if there is a parade or other major event taking place in Boston?

 In most cases we will run our tours, but the routing may change to accommodate the event.



 1.    How do I make a booking for a Gray Line Motorcoach tour?

 The easiest way is to book on this website.  Go to the Tours section and select the tour you want, remember to select the date and the number of Adults and children.  You will then be asked to select a hotel pickup.  If you don’t need a pickup or opt to arrive at the tour office on your own, please select the Gray Line Tour Office as your pickup.

 2.    How do I get my ticket or voucher after purchasing?

 You will have the opportunity to print your voucher at checkout.  It will also be emailed to you to print when convenient.  We also accept voucher redemption by phone when you board the bus.  You will not have to exchange your voucher for a ticket in most cases – just check in when you arrive.  Dispatchers will be on hand if you arrive by our pickup bus and you will be directed to a queue or to your specific tour bus.

 3.    I’m staying at a hotel; is there a pickup for my location?

 Yes, please refer back to the section on Boarding and Pickups.

 4.   I just want to go to the tour office on my own – what should I do?

 You always have the option to go directly to our Gray Line Tour Office on your own.  In many cases, it is a short walk or cab ride from hotels in Boston.  We recommend you plan to arrive no later than 9:00 am.  There are restaurants in the City Place Food Court where you can purchase a light breakfast, coffee or a snack while waiting.  Do check in first with our Customer Service Representatives at the tour desk or the dispatchers outside.  And keep an eye on the time as we begin loading at approximately 8:45 am.  We advise you to make your way out to the dispatchers on the street by 8:45 am and do not wait to be called from the Food Court.  After all your preparation, you don’t want to risk missing your tour!

 5.    How will I get back to my hotel after my tour?

 After your tour, your driver will drop you either at your hotel, or at the Gray Line Tour Office in Park Square, where your tour began.  If you are taking the Battle Trail Tour/ Concord & Lexington, then you have the option of being dropped off at the Faneuil Hall – Quincy Marketplace in Boston.

 6.    Are meals included with my tour?

 Generally no, but we always plan a stop for coffee and lunch on our longer tours.  A buffet lunch is included with the Fall Foliage Tour.  Please advise the tour office if you have any dietary restrictions.

 7.    Are admissions included?

 The tour descriptions pages define what admissions will be included in the price of your tour.  Please read them carefully.  We try to include as much as we can at the best value to our customers.

 8.    Are gratuities included with the price of my tour?

 No, gratuities are not included.  If you have enjoyed your tour and your driver/guide it is up to you if you wish to tip the driver.

 9.    What is the tour itinerary?

 Tour itineraries are listed on our website.  Please note that the sightseeing driver will do his best to adhere to the listed itinerary but may on occasion have to either change the order of events or substitute one attraction for another depending on certain situations (i.e. weather, traffic, etc.).

 10.     What do I do if I need to change my booking date?

 You can email us at or call us directly at 617-720-6342 and we will take care of any issues that you have.


 Parking and Other Miscellaneous Questions

 1.  Where can I park my car?

 Public parking areas are available around the city.  You can check the Parking Panda website to check rates, locations and reserve a parking spot!  The Garage at City Place and the Boston Common Garage are 2 of the locations nearest the Tour Office.

 2.    What is your policy on smoking?

 There is no smoking on the trolley or on any of our motorcoach tours.

 3.    Can I bring luggage with me?

 The trolley vehicles have no room for luggage.  The motorcoaches can accommodate a small amount of luggage if necessary, but we don’t recommend bringing it with you.

 4.    Are your vehicles handicapped accessible?

 We do have trolleys and motorcoaches that have ADA approved wheelchair lifts.  We ask that you contact us 48 hours prior to your tour date.

Unfortunately, we cannot accommodate scooters as they would need to be stored in the baggage bay and are too heavy for our drivers to lift.

 5.    Are pets allowed on your vehicles?

 The only pets allowed are ADA service animals.

 6.   Are there restrooms on your vehicles?

    Our full size motorcoaches have restrooms on board but should only be used in case of an emergency.  We always schedule restroom stops or have access at most of the venues we visit.


  Charter Bus Rentals for Groups


For information on charter bus rentals, please click on the link on our website for ‘Brush Hill Tours’


All our tours are available for private charter groups of 30 or more passengers.  Each bus holds a maximum of 55 passengers.


We also charter our Trolleys for group rentals for all events, transfers, weddings, fun tours, Christmas Light tours, tour & dinner events, etc.


Contact our Sales Office at 1-800-343-1328 or 1-781-986-6100.  We can also be reached by email at



If you have any questions that we have not answered here, feel free to email us at or